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Event Details
Join us on November 12th at 2PM (EST) in an educational and interactive webcast with Diana Helfinstine, SVP of Operations at Telerx and Donna Fluss, founder and president of DMG Consulting. Space is limited so your early registration is greatly appreciated.
This event will highlight how Telerx is using operational analytics and performance metrics to gain competitive advantage in their market. Ms. Helfinstine will discuss how Telerx overcame challenges during the selection and implementation processes and how the company has directly benefited from the deployment of HardMetrics Performance Manager.
Ms. Fluss, widely regarded for her background and knowledge of analytics and performance management, will share changes going on at an industry level that make proactive implementation of a performance management application a must.
Attendees will be able to submit questions during the session. The presenters will answer as many questions as time permits.
Webinar phone and link participation details will be emailed out to registrants on November 11th at 5PM and again on November 12th at 12 noon.
When & Where
Online - Webcast
Thursday, November 12, 2009 from 2:00 PM to 3:00 PM (ET)
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HardMetrics
HardMetrics Inc. was founded in 2003 to make on-demand analytics ubiquitous in Call Center-driven businesses' management through ease of use, shortest time to implement and greatest return on investment.
